William Key
Over a decade of experience leading cross-functional teams through user-centered design (UCD) to deliver solutions that meet business and customer needs.
Leading cross-functional teams through user-centered design (UCD) to meet business and customer needs.
Career Summary
I’m a UX generalist with experience working on products for multiple industries. I follow a user-centered design (UCD) process to help clients to balance business objectives with user needs.
I have extensive experience leading cross-functional teams, and I believe that close partnership between UX, Design, Product, and Engineering is critical for successful outcomes.
The greatest value of UX is achieved through the strategic leveraging of UCD to align customer and business needs to drive business vision and success.
UX Skill Areas
- strategy
- user research
- information architecture
- interaction design
- evaluation & testing
Markets / Industries
- government
- security
- insurance
- healthcare & pharmacy
- telecommunications
Project Types
- enterprise
- B2B / SaaS
- B2C / commercial
- web sites & applications
- software & hardware
References
I worked with JR for about 4 years and cannot speak more highly about his quality of work, willingness to collaborate, and ability to juggle multiple projects in parallel. ... While helping us create solutions, he coached teammates to help them understand the design process and ultimately elevated our understanding of UX.
— Leo Gonzalez, Director of Product Management at Macro Helix LLC
JR is one of those folks you always hope you can work with again in the future. Lots of ways to describe him: articulate, thoughtful, and willing to think out of the box; ... an excellent communicator who is comfortable presenting his ideas to leadership; and an all-around pleasure to work with.
— Linda Chadwick-Wirth, Director, HCx Design at CGI
Clients Include
Case Studies
Saved 85 Customers $97M
Decrease Time & Cost to Resolve Mobile Claims
Redesign & Integrate Nine Independent Websites
